Frequently asked questions (FAQ)

What is your warranty policy for watches? 

We offer a 2-year warranty on all our watches. This warranty covers any defects in materials or workmanship under normal use.

Warranty Details:

  • Coverage: Includes repairs or replacement for defective items. 

Please note that the warranty does not cover damage to the battery, case, crystal, strap, or bracelet.

  • Duration: Valid for 2 years from the date of purchase.

  • Exclusions: The warranty does not cover damage resulting from misuse, accidents, or unauthorized repairs.

For any warranty claims or further assistance, please contact our customer support team. We’re here to ensure your satisfaction with our products!

What is your warranty policy for jewelry?

We offer a warranty covering manufacturing faults for our jewelry pieces. If you believe your jewelry has a manufacturing defect, please contact our customer support team.

While we don't offer a standard warranty for general wear and tear, we do provide jewelry repair services. The specific repair options and costs will vary depending on the type of jewelry and the nature of the damage.
Please contact our
customer support team for assistance with jewelry repair inquiries.

What is your repair policy?

We offer in-house repairs through our dedicated repair atelier. Our skilled technicians handle all repairs to ensure your item is restored to its optimal condition.

Repair Policy Details:

  • In-House Repairs: Repairs are conducted at our in-house atelier by experienced professionals.

  • Scope of Repairs: Covers issues related to defects in materials or workmanship. For repairs needed due to misuse or accidental damage, please contact our customer support team for guidance.

  • Warranty Coverage: Repairs are covered under our 2-year warranty if the issue falls within the warranty period and coverage.

For repair requests or more information, please contact our customer support team. We’re here to assist with any repair needs!

How do I request a repair?

To request a repair, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team for assistance. They will guide you through the repair request process and provide the necessary instructions.

  • Provide Details: When contacting support, be ready to provide details about the issue with your item and any relevant purchase information.

  • Receive Instructions: Our support team will provide you with instructions on how to send your item to our in-house repair atelier.

  • Send Your Item: Follow the provided instructions to securely send your item to us for repair.

We’re here to help ensure that your item is repaired efficiently and to your satisfaction!

How long do repairs take?

Repair times can vary based on the nature of the issue and the availability of parts. Generally, repairs can take anywhere from 1 day to 4 weeks.

Factors Affecting Repair Time:

  • Type of Repair: Simple repairs may be completed within a day, while more complex issues might take longer.

  • Parts Availability: If replacement parts are needed, the repair time may be extended based on their availability.

  • Current Workload: Our repair atelier’s current workload can also influence the turnaround time.

For a more specific estimate, please contact our customer support team with details about your repair request. We’ll keep you updated throughout the process!

How much do repairs cost?

The cost of repairs depends on the specific parts and the extent of the repair needed.

Cost Details:

  • Part Replacement: Costs vary based on the type of part that needs to be replaced.

  • Complexity of Repair: More complex repairs may incur higher costs.

To Get a Quote:

  • Contact Customer Support: Reach out to our customer support team with details about the issue and your item.

  • Receive an Estimate: Our team will provide you with an estimate based on the necessary repairs and parts.

We aim to provide transparent and fair pricing for all repairs. Feel free to contact us for more details or if you have any questions about repair costs.

My watch needs repair. Should I remove the strap before sending it? 

It's generally best not to remove the strap before sending your watch for repair. Keeping the strap attached ensures that the repair team can fully assess and address any issues with both the watch and the strap.

What to Do:

  • Leave the Strap On: Send the watch with the strap attached to avoid any potential issues with reassembly or compatibility.

  • Include Any Accessories: If you have additional accessories or parts that might need attention, include them in the package as well.

If you have specific concerns or need further instructions, please contact our customer support team. We’re here to assist you!

Can I track my repair?

Yes, you can track the progress of your repair. We keep you updated throughout the repair process, so you’ll know the status of your watch at each stage.

How It Works:

  • Regular Updates: We provide constant updates on your repair status, ensuring you’re informed about the progress.

  • Communication: Our customer support team is available to answer any questions or provide additional information about your repair.

For any specific inquiries or if you need more details, please contact our customer support team. We’re here to keep you informed and ensure your satisfaction!